Where is the item coming from?
The majority of our inventory is sold from our warehouses in China with a select few items from other distributors in other countries including in the United States. That being said, sometimes your order may come in different packages at different times.
Where do you ship and how much it cost?
We provide international shipping all over the world. The product price does not include shipping cost. The online system will generate a shipping fee for your order.
How long my order will take to be delivered?
We ship anywhere in the world so it will depend on your country of residence as not all of our merchandise ship from the same warehouse. We want to make sure you get your items as quickly as possible so we process orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
According to our results on delivering more than 50.000 orders, it may take anywhere from 10 - 40 days on average. This is highly dependent on the customs and import process in your country. Below are the most typical time frames for your region:
|Location||Estimated Shipping Time|
|The United States||15-30 days|
|Canada, Europe, Middle East||20-35 days|
|Australia, New Zealand||20-45 days|
|Mexico, Cental America, South America||20-60 days|
Please note this can be affected due to Holidays, weather conditions and others and also we are not responsible for delays caused by the customs department in your country.
Customs & Regulations
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
How can I track my order?
Please visit our Track your order page to get information on the location of your package.
Why I’m not able to track my order?
If after entering your tracking number or email address no results were found, please contact us at [email protected].
I don't understand the status of my order
Please remember that for Standard Shipping the delivery time is between 20-30 days and for Fast Delivery is between 2-7 business days.
What does my “order status” mean?
Delivered: Your package was delivered successfully.
Exception: Your package may be held by Customs, undelivered, returned to sender or any shipping exceptions.
Expired: Your shipment has no tracking information for 7 days since it was added, or has no further updates for 30 days since the last update.
Not found: There is no package tracking information available at the time.
Pending: The new shipment is pending tracking information.
Out for Delivery: The carrier is on route to deliver your package, or is ready to pick up.
Pick up: Your package is on route for delivery or is ready to be picked up at the local sort facility.
Info received: Carrier has received the request from the sender and is about to pick up the shipment.
Attempt fail: Carrier attempted to deliver but failed. They will usually leave a notice and will try to deliver again the next day.
I didn’t receive my tracking number
Your Tracking Number may take up to 48 hours to be registered into the system after you’ve placed the order. As an alternative, you may use your email address. If 48 hours have passed and you haven’t received an email with your Tracking Number, please write to us at [email protected].
Please keep in mind that if 48 hours haven’t passed since your purchase, your Tracking Number hasn’t been registered in the system and we cannot proceed to retrieve this information.
The courier tried to deliver the package but I wasn't at home, what should I do?
Please contact the courier. Usually, they will resent your package on the next working day, but sometimes they just ask you to pick up your package at their office.
I ordered multiple items but I have only received one/some of them. Why?
We do our best to reduce costs on your end so that you do not have to pay high taxes/premiums to get your items! If you ordered multiple items from us, it is highly likely that the goods will be shipped in several packages. Please allow some time for all of your items to arrive.
I tracked down my order and the status says Return to Sender, what should I do?
In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement.
As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.
The tracking site says Delivered but I haven’t received my order yet.
Please note that we provide a tracking number to each customer. It is customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service at [email protected]ials.com for further assistance. We are not responsible for any stolen packages.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.